Frequently asked questions
Everything you need to know about how Roamly works — for travelers and businesses.
About Roamly
What is Roamly? ⌄
Roamly is a planning-first travel platform where travelers share authentic reviews, explore place pages, generate AI-powered guides, and build itineraries — without pay-to-play rankings.
What makes Roamly different from other travel sites? ⌄
Most travel platforms are optimized for bookings and advertising. Roamly is optimized for trust: businesses can't buy higher placement, and our goal is to surface real experiences over marketing noise.
How do I sign up? ⌄
Click Create Account in the header, set up your profile, and you can start browsing reviews, saving places, and generating guides.
Is Roamly free? ⌄
Yes. Roamly is free to use. Some advanced planning features (like higher guide limits and certain exports) may be part of a paid traveler plan.
Reviews & trust
Do you pay for reviews? ⌄
No. Roamly does not pay for reviews, and we do not allow "review-for-perks" arrangements. We spotlight helpful contributors with badges and community recognition — not cash or gift cards.
How do you handle fake or incentivized reviews? ⌄
We take this seriously. We use a combination of moderation, anti-spam checks, and community feedback to detect manipulation. Content that appears fake or incentivized may be removed and the account restricted.
What types of reviews can I submit? ⌄
You can submit reviews for restaurants, hotels, attractions, and experiences. Reviews can include a written account, star rating, photos, and context about your trip.
How long until my review is visible? ⌄
Many reviews post quickly, but some may require manual review. If approval is needed, most are processed within 48–72 hours.
Guides & the planner
How does guide generation work? ⌄
You provide your destination and preferences. Roamly generates a planning-first guide with a day-by-day breakdown and explains the reasoning behind each recommendation. You can then refine it inside the planner.
Can I build and save an itinerary? ⌄
Yes. You can save trips to your account, organize events by day, and keep everything in one place.
Where should I start if I'm new? ⌄
Start by exploring reviews, then open a place page to see what travelers are saying. When you're ready, generate a guide for your destination and move it into the planner.
How many guides can I generate? ⌄
Free accounts include 1 guide per month. Paid plans include higher limits and additional planning features. Exact limits may evolve as we learn what travelers find most useful.
For businesses
What does it mean to claim a business profile? ⌄
Claiming verifies that you represent the business and unlocks tools like managing your profile details, uploading photos, responding to reviews, and accessing analytics and insights as the platform grows.
Can businesses pay for better rankings? ⌄
No. Businesses can't buy placement in rankings or Top Picks. Paying customers get tools and verification — not preferential ratings.
What can a claimed business do right now? ⌄
- Edit key business details
- Upload photos
- Respond to reviews publicly
- Request a verification badge
- View basic performance and engagement signals
We plan to expand the business toolkit significantly over time.
Why would a business pay for this? ⌄
The goal is simple: help great businesses get rewarded for consistency and genuine traveler sentiment — without gaming an ad auction. Verification, reputation management, and insights into how travelers perceive you are the long-term value.
Will there be a Founding Business tier? ⌄
Yes. Founding Businesses will be publicly recognized from day one and early cohorts may receive discounted pricing while Roamly proves out the model. Interested?
Account & billing
How do I upgrade or cancel? ⌄
Go to your dashboard and open Billing / Plan. You can change plans or cancel anytime. Access continues until the end of the current billing period.
What payment methods do you accept? ⌄
We accept major credit and debit cards via Stripe.
Policies & support
Where can I find the Privacy Policy? ⌄
Where can I read the Terms & Conditions? ⌄
How do I contact support? ⌄
Visit our Contact page or email support@roamlytravel.co. We typically respond within 1–2 business days.